product return

A high level of customer satisfaction is important to us!

We want our customers to be satisfied. Should however you not be satisfied on one particular occasion and have received defective goods from us, we give you the opportunity to return them to us.

We shall repair the goods immediately or if necessary deliver a new device. Please use our product return form for this purpose. The procedure is explained in four easy steps here.

  • 1
    fill out

    Download the product return form and fill out the form in full.

    fax or send by e-mail

    Subsequently fax the form to fax no.
    +49 (0) 36201 . 57 97 64 or send it to

    let confirm

    You will receive a receipt confirmation with a REP no.


    Write the REP no. on the label Used Medical Device and stick the label on the outside of the shipping box. Send a copy of the receipt confirmation with the shipment.